Eleanor, the protagonist of the show, is sent to the good place on accident. She is identified as someone with poor morals on earth, but begins to transform her actions and mindset as she is guided by her soulmate.
Michael, the character who is supposed to portray a higher being or God, runs the good place in the show. However, the good place starts to fall apart before his eyes. Without being able to identify why, he starts to fall apart, highlighting weaknesses of his. This may unfold this way so the audience can question the authority of a higher being.
Chidi, Eleanor's supposed soulmate, guides her to make better decisions throughout the show. He is the ideal person, someone who is patient, charitable and intelligent. He serves as an example as to how people show act on earth if they want to be accepted into Heaven
Tahani is the character in the show that acts immorally but is represented as a good character. She is constantly trying to one-up other characters and prove her accomplishments.
Janice is the human information resource. She knows all truths about everyone and nothing can be hidden from her. She complicates the show because as misconceptions are becoming apparent to the characters, she sheds light on the truth.